Refund Policy

We understand that you might not be satisfied with the product you receive. We have a 15-day refund policy, which means you have 15 days after receiving your item to request your money back.

To be eligible for a refund, you’ll need the receipt or proof of purchase.

To start a refund, you can contact us at karie@cinderbird.com.

If your refund is accepted, we’ll offer you an immediate reimbursement.

You can always contact us for any return question at karie@cinderbird.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

We don't accept returns - no need to send product back - we'll simple issue you a refund.


Exchanges
We do not currently offer exchanges.


Refunds
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at karie@cinderbird.com.